We provide fully managed Oracle support database administration (DBA) outsourcing to clients of all sizes in a range of industry sectors, and complement existing DBA resources for other clients.
We also provide ad hoc and holiday/sickness Oracle support cover. Our Oracle support services are flexible and configurable for your needs.
Oracle support services
Our Oracle support consultants are all Oracle certified professionals, and we support a diverse range of environment types. Our experience spans Oracle Enterprise Edition, Oracle Standard Edition and Oracle Standard Edition One on all Windows, Linux and Unix platforms.
We are Oracle Database Specialized Oracle partners, which is an endorsement by Oracle Corporation of our Oracle database support credentials.
We’re particularly experienced in supporting the following products and features:
- Oracle Real Application Clusters (RAC) on Enterprise Edition and Standard Edition
- Oracle Fail Safe
- Data Guard standby databases
- Manual physical standby and logical standby databases (our tried-and-tested log shipping and log apply scripts are available for your use)
Our regular customer surveys tell us our clients are very happy with our quality of service and would recommend us to others.
Frequently asked questions
How can you maximise our database uptime?
We believe in prevention rather than cure. Our proactive and continual monitoring regime ensures that outages are extremely rare.
How do you access our database servers?
We will use whatever remote access technology suits you best. We currently use a combination of VPN (Virtual Private Networks), SSH (Secure Shell) and Password Token technologies to ensure that we can access your servers securely, reliably and quickly.
What service levels can we expect?
Our helpdesk consultants are ready to take your call. Your support call will be immediately passed to an appropriate database support consultant. We guarantee a technical response within 30 minutes on all contracts (and we can guarantee quicker responses where this is required), but in practice you will receive a response well within this period.
Due to the nature of our systems, it is inappropriate to perform maintenance tasks during office hours. Can you perform these tasks outside office hours?
All maintenance tasks are performed at times that suit you. We perform out-of-hours work at no extra cost.
Which Oracle database versions do you support?
We support all Oracle versions, from Oracle 7 to Oracle 12c. We understand that some clients wish to remain on older versions due to application vendor support constraints, and we are happy to support these older versions. We perform upgrades and patches on agreement with the client, and at no extra cost.
Does your Oracle support price include database recoveries when required?
Yes. All our database support consultants are trained in a range of database recovery scenarios, and our fast recovery service is included in the price.
Where are your Oracle support consultants physically based?
All our consultants are based in the UK, in our London and Edinburgh support centres. When issues with UK-based clients' databases cannot be resolved remotely, we will travel to the client datacentre free-of-charge to fix the problem.
We have special requirements. Can you cater for these?
Yes. All our packages are flexible to meet clients' individual needs.
What documentation can we expect?
All maintenance tasks performed are fully documented, and this documentation is available on request. Details of all maintenance tasks performed is also included in our periodic reports.
We require Oracle support for our clients. Do you offer resales/subcontracts?
Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.
What are your payment terms?
We invoice after each month of the support term has expired. Payment is due within 30 days of the invoice date. Alternative payment terms are available on request.
Oracle Support Solutions
Oracle support by expert UK databases administrators from justper month