| Q:
Will you set up our application schema(s) for us?
A: Yes, provided you have this in a format we can use (e.g.
scripts or an export). We can also review your set-up DDL
scripts and provide recommendations free-of-charge, if you'd
like to send them to us prior to the installation.
Q: Can you perform a Real Application
Clusters or Oracle Fail Safe Installation?
A: Yes, we can negotiate a price for RAC or OFS installations.
Depending on your exact requirements, this will typically
be between £1200 and
£1600.
Q: We have special requirements.
Can you cater for these?
A: Yes. All our packages are flexible to meet clients' individual
needs.
Q: Which Oracle database versions
can you install for us?
A: We can install whichever version is best for you (this
is sometimes dictated by application vendor certifications).
Currently most clients are choosing Oracle 11g Release 1 or
Oracle10g Release 2, as these ares now stable releases.
Q: Do you provide warranties for
the installation work?
A: We will ask you to assess and sign-off the work performed
before our consultant leaves your site. We also provide free
remote support for two weeks.
Q: When can we expect documentation
for the tasks performed?
A: We typically write up the tasks performed within one week
of the Oracle installation. We guarantee that you will receive
documentation within two weeks.
Q: We require an installation to
be performed for our clients. Do you offer resales/subcontracts?
A: Yes. We can rebadge our services, or can pay a one-off
commission/referral bounty to you.
Q: How can we be sure of your credentials?
A: We have been offering Oracle installations to our clients
since 1996, and company references are available on request.
Q: What are your payment terms?
A: We invoice after the Oracle installation has been completed
and you are in possession of our documentation. Payment is
due within 30 days of the invoice date.
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