oracle support packages
020 8465 9100
database support package
our services
Our most popular remote Oracle support package costs just £770 per month ($1175 US, 1185 Euros) and is fully inclusive of the following services:
+ Initial full database health check, and production of a findings report
+ Unlimited direct access to Oracle support DBAs from 8am to 6pm, Monday to Friday
+ Out of hours maintenance tasks scheduled to suit you, at no extra cost
+ Daily proactive database and environment checks
+ Continual monitoring and alerting
+ Preparation and deployment of database backups
+ Gathering and maintenance of database capacity planning data
+ Periodic reporting of issues detected and remedial tasks performed
+ Periodic management reporting of performance and capacity planning statistics
+ Free database upgrade and patching service, including Critical Patch Updates (CPUs)
Our support staff are highly trained professionals with years of industry experience. There are no hidden extras. If you need Oracle database support but don't want in-house Oracle database administrators, this is the best value Oracle remote support package in the UK. We also work with in-house DBAs where this is preferred. Due to the 24 hour nature of our business, we are happy to support clients outside the UK, and can deliver on-site Oracle support.
We also have lower cost support options available, starting at £400 per month. Please contact us for details. If you require Oracle Application Server (9iAS or 10gAS) support instead, follow the link below.
+ Initial full database health check, and production of a findings report
+ Unlimited direct access to Oracle support DBAs from 8am to 6pm, Monday to Friday
+ Out of hours maintenance tasks scheduled to suit you, at no extra cost
+ Daily proactive database and environment checks
+ Continual monitoring and alerting
+ Preparation and deployment of database backups
+ Gathering and maintenance of database capacity planning data
+ Periodic reporting of issues detected and remedial tasks performed
+ Periodic management reporting of performance and capacity planning statistics
+ Free database upgrade and patching service, including Critical Patch Updates (CPUs)
Our support staff are highly trained professionals with years of industry experience. There are no hidden extras. If you need Oracle database support but don't want in-house Oracle database administrators, this is the best value Oracle remote support package in the UK. We also work with in-house DBAs where this is preferred. Due to the 24 hour nature of our business, we are happy to support clients outside the UK, and can deliver on-site Oracle support.
We also have lower cost support options available, starting at £400 per month. Please contact us for details. If you require Oracle Application Server (9iAS or 10gAS) support instead, follow the link below.
[ services summary ]
information
free resources
optional extras
We are happy to offer the above support package with optional extras, such as 24 hour support or on-site support. Please contact us for further details.
frequently asked questions
Q: How can you maximise our database uptime?
A: We believe in prevention rather than cure. Our proactive maintenance and continual monitoring regime ensures that outages are extremely rare.
Q: How do you access our database servers?
A: We will use whatever remote access technology suits you best. We currently use a combination of VPN (Virtual Private Networks), SSH (Secure Shell), Remote Desktop, Remote Access Server (RAS) and Password Token technologies to ensure that we can access your servers securely, reliably and quickly.
Q: What service levels can we expect?
A: Our database support consultants are ready to take your call. We guarantee a technical response within 30 minutes, but in practice you will receive a response well within this period.
Q: Due to the nature of our systems, it is inappropriate to perform maintenance tasks during the standard support hours (8am - 6pm). Can you perform these tasks outside standard hours?
A: All maintenance tasks are performed at times that suit you. We perform out-of-hours work at no extra cost.
Q: Which Oracle database versions do you support?
A: We support all Oracle versions, but most of our clients are using versions Oracle 9i and 10g. We perform upgrades and patches on agreement with the client, and at no extra cost.
Q: Does your support price include database recoveries when required?
A: Yes. All our database support consultants are trained in a range of database recovery scenarios, and our recovery service is included in the price.
Q: Where are your support consultants physically based?
A: All our consultants are based in the UK, and most are in London. When issues with UK-based clients' databases cannot be resolved remotely, we will travel to the client datacentre free-of-charge and without delay to fix the problem.
Q: We have special requirements. Can you cater for these?
A: Yes. All our packages are flexible to meet clients' individual needs.
Q: Will we be legally protected against mistakes?
A: Yes, we carry indemnity insurance which pays out a maximum of £1,000,000 per incident. However, please note that our consultants are highly experienced, careful professionals, and we have never had call to claim on this insurance.
Q: What documentation can we expect?
A: All maintenance tasks performed are fully documented, and this documentation is available on request. Details of all maintenance work performed is also included in our periodic reports.
Q: We require support for our clients. Do you offer resales/subcontracts?
A: Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.
Q: How can we be sure of your credentials?
A: We have been offering database support services to our clients since 1996, and company references are available on request. Our current client list includes many household names.
Q: Do your prices include sales tax (VAT in the UK)?
A: Yes. There are no hidden extras - the price you see is the price you pay.
Q: What are your payment terms?
A: We invoice after each month of the support term has expired. Payment is due within 30 days of the invoice date. Alternative payment terms are available where required.
A: We believe in prevention rather than cure. Our proactive maintenance and continual monitoring regime ensures that outages are extremely rare.
Q: How do you access our database servers?
A: We will use whatever remote access technology suits you best. We currently use a combination of VPN (Virtual Private Networks), SSH (Secure Shell), Remote Desktop, Remote Access Server (RAS) and Password Token technologies to ensure that we can access your servers securely, reliably and quickly.
Q: What service levels can we expect?
A: Our database support consultants are ready to take your call. We guarantee a technical response within 30 minutes, but in practice you will receive a response well within this period.
Q: Due to the nature of our systems, it is inappropriate to perform maintenance tasks during the standard support hours (8am - 6pm). Can you perform these tasks outside standard hours?
A: All maintenance tasks are performed at times that suit you. We perform out-of-hours work at no extra cost.
Q: Which Oracle database versions do you support?
A: We support all Oracle versions, but most of our clients are using versions Oracle 9i and 10g. We perform upgrades and patches on agreement with the client, and at no extra cost.
Q: Does your support price include database recoveries when required?
A: Yes. All our database support consultants are trained in a range of database recovery scenarios, and our recovery service is included in the price.
Q: Where are your support consultants physically based?
A: All our consultants are based in the UK, and most are in London. When issues with UK-based clients' databases cannot be resolved remotely, we will travel to the client datacentre free-of-charge and without delay to fix the problem.
Q: We have special requirements. Can you cater for these?
A: Yes. All our packages are flexible to meet clients' individual needs.
Q: Will we be legally protected against mistakes?
A: Yes, we carry indemnity insurance which pays out a maximum of £1,000,000 per incident. However, please note that our consultants are highly experienced, careful professionals, and we have never had call to claim on this insurance.
Q: What documentation can we expect?
A: All maintenance tasks performed are fully documented, and this documentation is available on request. Details of all maintenance work performed is also included in our periodic reports.
Q: We require support for our clients. Do you offer resales/subcontracts?
A: Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.
Q: How can we be sure of your credentials?
A: We have been offering database support services to our clients since 1996, and company references are available on request. Our current client list includes many household names.
Q: Do your prices include sales tax (VAT in the UK)?
A: Yes. There are no hidden extras - the price you see is the price you pay.
Q: What are your payment terms?
A: We invoice after each month of the support term has expired. Payment is due within 30 days of the invoice date. Alternative payment terms are available where required.
find out more (see our privacy policy)
We're happy to discuss your requirements in detail, either in person or by phone/email. Just supply your email address (and optionally, your support requirements), and we'll get back to you quickly. Alternatively, call us on 020 8465 9100.
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