Why choose us?

We are the ideal choice for organisations seeking uncompromising service quality for fair and transparent prices.

Our database consultants are the best in the business, and our service quality charter ensures that you get the highest possible standard of care and value for money at all times.

Our service quality charter promises

Our database consultants are the best in the business

  • Our consultants are the most experienced and qualified in the industry, and we can prove this by showing you their certifications
  • Our consultants are only ever highly experienced Oracle Certified Professionals - we don’t use Junior DBAs
  • We operate our own service desk in our Edinburgh office for continual monitoring overnight and at weekends, and this is staffed by our own technically trained, University educated consultants
  • Our technical credentials are verified by our Oracle Specialized Partner status for a number of Oracle products and technologies

 

Continuity of service is assured

  • We never outsource work or use contractors, and all of our consultants are full-time permanent employees of Pro DBA
  • We value our consultants, so staff turnover is low
  • Our consultants are known to our clients, and are familiar with site-specific client configurations

 

Quality of service is guaranteed

  • Our contracts are all backed by legally binding service level agreements
  • Each contract is fully managed by a dedicated account manager
  • Consultancy and project work performed is fully guaranteed and documented to a detailed technical level
  • We guarantee a rapid technical response for all support tickets
  • We include richly-featured active monitoring from an acclaimed third party solution in all support contracts
  • Our clients are delighted with our service, and we’re happy to prove this through references
  • We do not tie clients into long contracts, as they’re keen to renew with us anyway

We offer best value for money

  • Our prices are transparent and clearly advertised
  • We’re flexible, and shape our services to provide a best-fit for our clients’ needs
  • We provide binding quotes, not estimates, for your requirements
  • We never charge in advance for our services
  • We never raise contract prices by more than the rate of inflation
  • We believe our prices are the best available and will beat any quote for comparable services

 

Standards compliance is a key focus

  • We are ISO 9001:2008 (quality standards), ISO 20000-1:2011 (IT service management system), ISO 27001:2013 (information security) and ISO 14001:2004 (environmental management system) certified and follow standards-based procedures at all times
  • We are an environmentally responsible company, and are carbon-neutral
  • We support clients in highly-regulated industries and offer a SOX-compliant service
  • Our security policies and procedures have been assessed and approved by independent auditors

No other consultancy provides such an extensive quality guarantee.