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24/7 SQL Server Support From UK-Based DBAs

Protect on-premises, cloud and hybrid Microsoft SQL Server estates with proactive monitoring, incident response, patching, performance management, backup oversight and direct access to experienced UK specialists.

UK-based specialists
30 years in business
24/7 support available
Discuss SQL Server Support
When to act

When Internal SQL Server Cover Is No Longer Enough

A support gap often appears before a major outage. These patterns show that the database layer needs named ownership and dependable escalation.

Large problems rarely appear without warning

They build through recurring issues, unclear ownership and technical decisions that keep being delayed. Pro DBA helps you identify the cause, reduce the risk and take the right next step.

01
One DBA Holds All the Knowledge

Holiday, sickness or staff turnover leaves critical databases without cover and makes routine change depend on one person's availability.

02
The Team Only Hears About Problems From Users

There is little useful monitoring, alerts are ignored or nobody is accountable for checking whether a warning affects the service.

03
Every Incident Restarts the Investigation

Suppliers lack estate knowledge, maintenance records and usable diagnostics, so time is lost rebuilding context during each fault.

Managed SQL Server Support Without a Generic Ticket Queue

A reliable support service needs more than someone available when a database stops. Pro DBA combines proactive monitoring, hands-on database administration and a clear incident route so risks are found, changes are controlled and urgent issues reach a SQL Server DBA quickly. The service can replace a missing DBA function, work alongside an internal team or provide out-of-hours and absence cover. Pro DBA has supported database environments since 1996, but every new estate is assessed on its own versions, platforms, workload and application constraints.

Speak to an SQL specialist
Proactive Monitoring and Alert Response
Proactive Monitoring and Alert Response

Monitoring can cover availability, capacity, backup status, SQL Agent jobs, blocking, performance and agreed high-availability signals. Alerts are assessed against the known estate so the response is based on impact rather than raw thresholds alone.

Incident and Problem Management
Incident and Problem Management

UK-based DBAs investigate outages, errors, corruption indicators, failed jobs, connectivity faults and performance incidents. Repeated events can be taken through problem analysis so the service does not stop at restoring availability.

Patching and Planned Maintenance
Patching and Planned Maintenance

Cumulative updates, operating system dependencies and maintenance work are reviewed against application certification and service windows. Changes are approved, documented and checked after implementation.

Performance and Capacity Management
Performance and Capacity Management

Query behaviour, waits, CPU, memory, I/O, TempDB, file growth and workload trends can be reviewed before users are affected. Larger tuning or redesign work is separated from routine support when it needs a defined project.

Backup and Recovery Oversight
Backup and Recovery Oversight

Pro DBA can monitor backup jobs, investigate failures, review retention and perform agreed restore tests. Recovery expectations are tied to business objectives rather than assuming every successful job can meet the required time.

Reporting and Technical Guidance
Reporting and Technical Guidance

Maintenance activity, incidents, risks and recommendations are recorded for the customer. Direct access to the database team also gives internal IT staff a practical route for planning changes and checking support implications.

Certified standards. Built into how we work.

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Service models

Choose the SQL Server Support Model You Actually Need

Fully Managed DBA Service
Co-Managed SQL Server Support
Cover, Ad Hoc and Project Support

Fully Managed DBA Service

Pro DBA takes the agreed day-to-day SQL Server responsibilities, including monitoring, incident response, maintenance, reporting and technical ownership across the supported estate.

Co-Managed SQL Server Support

Work alongside an internal DBA, infrastructure or application team. Responsibilities can be divided by environment, task, support hours or escalation level and recorded during onboarding.

Cover, Ad Hoc and Project Support

Add holiday or sickness cover, out-of-hours DBA access, a fixed block of support or a defined project without forcing the organisation into a full outsourcing model.

PROVEN EXPERIENCE

30 years of keeping critical systems running

UK-based specialists, 24/7 support and decades of experience supporting business-critical database environments.

Talk to our team
UK-based

Support is delivered by permanent Pro DBA consultants based in the UK. Responsibility for client systems is never outsourced.

2 Locations

Our London and Edinburgh offices work as one team, supporting organisations across the UK and worldwide.

24/7 Support

Our consultants are available around the clock to monitor critical environments and respond when an issue cannot wait.

30 Years

Since 1996, organisations have trusted Pro DBA to manage, protect and improve the systems behind their operations.

Business outcomes

Replace Reactive Firefighting With Visible Database Ownership

The service is built to reduce uncertainty around incidents, maintenance and database risk while giving internal teams access to the right skills when the work becomes specialised.

Direct Access to SQL Server DBAs

Technical issues reach specialists who can inspect the database rather than being repeatedly re-triaged by a general service desk.

Maintenance Fits the Business Window

Planned changes can be carried out when the application can tolerate them, including out-of-hours work where it is included in the agreement.

Estate Risk Becomes Easier to Prioritise

Version, capacity, backup, security and performance findings give service owners a clearer basis for budget and change decisions.

Recurring Faults Are Not Ignored

Incident history and technical evidence make it possible to identify repeat causes and agree corrective work.

Our process

How Pro DBA Takes On a SQL Server Support Service

Assess the Estate and Current Risks

Pro DBA records instances, versions, editions, platforms, applications, databases, high-availability features, jobs, backups, monitoring, access and known issues.

Arrange an environment review

Agree Scope, Access and Service Levels

The parties define supported hours, priorities, response commitments, authorised contacts, maintenance windows, supplier boundaries and responsibilities.

Address immediate risks

Onboard Monitoring and Knowledge

Access is tested, alerts are configured, runbooks and escalation details are captured and immediate risks are separated from the longer-term improvement backlog.

Build your support plan
Escalation routes agreed
Access verified
SLAs Agreed
15
 Mins
Typical response time

Operate and Review the Service

Pro DBA handles the agreed work, records activity and reviews incidents, risks, maintenance and recommendations with the customer.

Get Support
Performance reviewed
Monitoring active
Risks identified early
24
/
7
Monitoring and DBA support
Technical coverage

SQL Server Platforms, Operations and Feature Coverage

Support is confirmed during onboarding. Current and selected legacy versions can be considered, but application certification, Microsoft lifecycle status, operating systems, licensing and access may limit which maintenance or remediation options are safe.

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01

Versions and Platforms

  • SQL Server Enterprise, Standard and Express
  • Current and agreed legacy SQL Server versions
  • Windows Server and supported Linux platforms
  • Physical and virtual SQL Server instances
  • SQL Server on Azure and AWS virtual machines
  • Azure SQL Database and Managed Instance boundaries
  • Production and non-production environments
02

Core DBA Operations

  • Availability and service health monitoring
  • SQL Agent job and maintenance review
  • Database file, capacity and growth management
  • Cumulative update and patch planning
  • Security, login and permission administration
  • Configuration and TempDB review
  • Routine database administration and reporting
03

Performance and Incident Work

  • Blocking and deadlock investigation
  • Wait statistics and resource analysis
  • Query Store and execution plan review
  • Index and statistics maintenance
  • CPU, memory, I/O and TempDB diagnostics
  • Corruption and database state investigation
  • Root cause evidence and remediation planning
04

Protection and Availability

  • Full, differential and transaction log backups
  • Restore testing and recovery support
  • Always On Availability Groups
  • Failover Cluster Instances
  • Log shipping and supported replication
  • High-availability and DR monitoring
  • Failover, failback and recovery runbooks
What our clients say

Trusted by Organisations Running Critical Database and IFS Environments

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Live monitoring
“
It's simple. I sleep better at night knowing PRO-DBA is watching my database.
Alex Ivkovic
Chief Information Officer, CDF Corporation
10/10 for your consultant. His response time and knowledge has been right on point. I'm glad to have you guys on board, and brilliant timing!
IT Manager
Metals and Mining company
Pro DBA database specialists working together in the office
UK-Based Database & IFS Specialists
“
Thank you for sorting this out, fantastic – I’ve just had a very happy client on the phone to say thanks
IT Director
IT Services provider
You're worth your weight in gold!
IT Sponsor
Agronomy company

SQL Server Support FAQs

Urgent Support
Talk to customer support
Still Have a Question?
Contact Us

What is included in Pro DBA's SQL Server support service?

How quickly does Pro DBA respond to a critical SQL Server incident?

Which SQL Server versions and editions can Pro DBA support?

Can Pro DBA support SQL Server on Linux, Azure or AWS?

Can Pro DBA work alongside our internal DBA or IT team?

How does Pro DBA access our SQL Server estate securely?

Does SQL Server support include patching?

Will Pro DBA document changes and recommendations?

How does onboarding for managed SQL Server support work?

Bring in the Right SQL Server Specialists

Discuss your current environment, the risk you need to remove and the level of responsibility you want Pro DBA to take.

Speak to an expert
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Get in touch
How can we help?
Emergency Support
Have an urgent issue with your database or IFS environment? Call our support team.
Contact Us
Have a question about our services or a project? Send us an enquiry and we’ll connect you with the right specialist.
Email Us
Have a question? Email our team with your enquiry and we’ll get back to you.