24/7 managed IFS support for a Ministry of Defence contractor

Support built around strict defence requirements

A Ministry of Defence contractor needed 24/7 support for its IFS Applications environment. The service had to be delivered by UK-based EU nationals who had completed the required security checks.

Pro DBA worked with IFS UK to create a support model that met these technical, operational and personnel requirements.

One managed service across the full environment

Microsoft Azure was selected to host the client’s IFS Applications solution. Following a review of the client’s requirements, IFS UK proposed a service built around Pro DBA’s 24/7 IFS Applications and Oracle Database support.

Pro DBA also took responsibility for managing the Azure and Windows environments, with IFS providing its own product support. This gave the client one coordinated service covering the complete technology stack.

Controlled IFS releases and database changes

The managed service includes IFS release management, with patches deployed across the client’s environments within agreed timescales.

Each deployment follows controlled processes and is supported by configuration management and documented deployment reports. Pro DBA also provides database cloning and reconfiguration to keep the client’s different instances current and consistent.

Security-checked support available 24/7

All consultants assigned to the service are UK-based and meet the client’s nationality requirements. Pro DBA consultants are also BPSS, DBS and credit-checked as standard.

Whether the client needs an urgent IFS release deployed or a database issue investigated, Pro DBA works closely with IFS UK to provide responsive support around the clock.