NHS Trust

24/7 Oracle support mobilised at short notice for an NHS Trust

Pro DBA replaced lost in-house Oracle skills with a managed support service covering monitoring, maintenance, tuning and issue resolution around the clock.

24/7

Remote Oracle Database support and monitoring

365 days

Continuous management of critical systems

1 day

To issue the proposal and sample contract

Certified technology partners

Work carried out

Responded to an urgent support requirement
Issued a proposal and sample contract on the same day
Deployed a senior Oracle consultant on-site
Captured knowledge before departing staff left
Documented the Trust’s Oracle environment
Introduced continual database monitoring
Delivered proactive maintenance and tuning
Provided issue investigation and resolution
Defined service quality through an SLA
Advised on the move from Tru64 to Oracle Enterprise Linux

Services & Tech Stack

Services

24/7 Oracle support
Database monitoring
Proactive maintenance
Oracle performance tuning
Incident resolution
On-site consultancy
Technology strategy

Technology stack

Oracle Database
Tru64
Oracle Enterprise Linux
Remote monitoring systems

Staff departures created an urgent Oracle skills gap

An NHS Trust lost the internal skills needed to support several Oracle databases, including systems that were critical to its operations.

The Trust needed a managed service at short notice that could meet strict uptime requirements while providing good value for money.

Knowledge was captured before the internal team left

Pro DBA issued a full proposal and sample contract on the same day the requirements were received.

A senior Oracle consultant was then deployed on-site to understand and document the environment before the departing employees completed their notice periods.

Critical databases are now monitored around the clock

The managed service includes continuous monitoring, proactive maintenance, performance tuning and issue resolution. Service expectations are defined through a clear service level agreement.

The Trust’s IT team can now focus on other priorities while Pro DBA manages the databases 24 hours a day, 365 days a year. Pro DBA also provides technical guidance, including advice that supported the introduction of Oracle Enterprise Linux in place of Tru64 to reduce support and maintenance costs.