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Why choose us?

We are the perfect choice for organisations seeking an ethical support partner to build a long-term relationship with.

Our service quality charter ensures that you get the highest possible standard of care and value for money at all times.

We promise all of the following:

Our database consultants are the best in the business

  • Our consultants are the most experienced and qualified in the industry, and we can prove this by showing you their certifications
  • Our consultants are only ever highly experienced professionals – we don’t fill our teams with Junior DBAs
  • Our consultants are also BPSS and DBS checked for your security and compliance
  • Our own service desk delivers continual monitoring overnight and at weekends from our Edinburgh office. This is staffed by our own technically trained, University educated consultants
  • Our Oracle Specialized Partner status for a number of Oracle technologies confirms our Oracle technical credentials
  • Our Microsoft Gold Partner status for Data Platforms confirms our Microsoft SQL Server technical credentials

Continuity of service is assured

  • We never outsource work or use contractors, and all of our consultants are full-time permanent employees of Pro DBA
  • We value our consultants, so staff turnover is low
  • Our consultants are known to our clients, and are familiar with site-specific client configurations

Quality of service is guaranteed

  • Our contracts are all backed by legally binding service level agreements
  • Each contract is fully managed by a dedicated account manager
  • Consultancy and project work is fully guaranteed and documented to a detailed technical level
  • We guarantee a rapid technical response for all support tickets
  • We include richly-featured active monitoring from an acclaimed third party solution with all support contracts
  • Our clients are delighted with our service, and we’re happy to prove this through references
  • We do not tie clients into long contracts, as they want to renew with us anyway

We offer best value for money

  • Our prices are transparent and clearly advertised
  • We’re flexible, and shape our services to provide a best-fit for our clients’ needs
  • We provide binding quotes, not estimates, for your requirements
  • We never charge in advance for our services
  • We never raise contract renewal prices by more than the rate of inflation
  • We believe our prices are the best available and will beat any quote for comparable services

Standards compliance is a key focus

  • We are ISO 9001:2015 (quality management), ISO 20000-1:2011 (IT service management), ISO 27001:2013 (information security) and ISO 14001:2004 (environmental management) certified and follow standards-based procedures at all times
  • Our GDPR compliance was independently checked, and we are also Cyber Essentials certified
  • We are an environmentally responsible company, and are carbon-neutral
  • We support clients in highly-regulated industries and offer a SOX-compliant service
  • Our security policies and procedures have been assessed and approved by independent auditors

No other consultancy provides such an extensive quality guarantee.

"I would like to thank Pro DBA for the professional work in setting up the databases. We would recommend your services and we are looking to using your company [more] in the future. We look forward to working with you again."

Senior Systems Engineer, Pharmaceuticals company

"You're worth your weight in gold!"

IT Sponsor, Agronomy company

"Thank you to you and your team for the fantastic job you have done in supporting us over the last week - it is much appreciated"

Director, NHS Trust

"Pro DBA's service has always been excellent!"

IT Manager, UK University

"Thank you for sorting this out, fantastic – I’ve just had a very happy client on the phone to say thanks"

IT Director, IT Services provider

"What a great display on your skills!"

IT Director, Healthcare products company

Thank you again for your help with the CRM SQL migration. I got really good feedback about how much you helped. I was really impressed by how you did not take any nonsense and gave the best solutions for the migration and supportability. It’s obvious you’re knowledgeable and passionate about your work and it has been a pleasure to have you as part of the project team.

Project Manager, Global Telecoms company

"I just wanted to thank Pro DBA on our behalf. They’ve cracked our indexing problem resulting in a huge increase in performance. Well done, and thanks again."

IT Manager, Global Environmental Services provider

"Pro DBA are great!"

Chief Software Officer, Telecoms company

"Have to say a big thanks to your teams for the support and works they have been providing. Both client and us are very pleased"

Senior Services Consultant, IT Services company

"Your consultant is a legend!"

Head of IT, Investment Services company

"I'm really impressed with the Pro DBA team, response times are amazing and very much appreciated"

IT Manager, UK Public Sector organisation

"I had an urgent issue with one of my customers. I called the office directly and spoke with your consultant, who was extremely helpful and responded straight away. I wanted to highlight this to you as a positive first experience of using your services by myself and my customer"

Account Manager, Global ERP vendor

"We are very happy with the service you are providing"

IT Director, Healthcare products company

"Many thanks for your help. Excellent, much appreciated!"

Head of IT Services, UK College

"I just wanted to pass on my thanks to Pro DBA for the support they give us. The team are fantastic to work with and are making us far more proactive"

Head of IT, Corporate Law firm

"I really appreciate all the time and effort taken to make my visit and the upgrade operation from pre-upgrade tasks, during upgrade tasks, post upgrade tasks and upgrade performance issues pleasurable"

IT Manager, Sovereign wealth fund

"Our system seems to be operating well on the new virtual server. Many thanks for your support. I have let our managers know we have received excellent service from you"

Business Analyst, Pharmaceuticals company

"Can you personally thank the Oracle team for me? We really do appreciate their expertise and advice"

Service Desk, IT Services provider

"I just wanted to say that during my near 13 years here, it has been a pleasure dealing with all at Pro DBA. The support, guidance and willingness to help has always been at the highest level"

IT Manager, Global Telecoms company

"We continue to be incredibly impressed by the Pro DBA service. We often hold you up to other suppliers of what good should feel like"

IT Director, Agronomy company

"Your out-of-hours DBA support is first class"

IT Manager, Derivatives Broker

"Quick note, I’m always impressed with your service. Thanks again for everything you do."

CEO, London-based ISP

"Can I thank all your guys for their help this week? They have worked tirelessly to get these releases into the system"

IT Director, Automotive company

"10/10 for your consultant. His response time and knowledge has been right on point. I'm glad to have you guys on board, and brilliant timing!"

IT Manager, Metals and Mining company