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WebLogic Support

We are equally assured in supporting both WebLogic Server and Oracle Application Server (also known as Internet Application Server or iAS/OAS). We’re skilled at performing migrations from OAS to WebLogic, and offer 24/7 WebLogic and OAS support options.

Oracle Application Server support

We offer tailored WebLogic Server and Oracle Application Server support solutions. These typically include:

  • Initial full health check, and production of a detailed technical report
  • Resolve issues flagged in technical report following client sign-off
  • Unlimited access to qualified Oracle experts
  • Out-of-hours maintenance tasks scheduled to suit you
  • Continual monitoring of WebLogic/Oracle Application Server components
  • Daily proactive environment checks
  • Set up and maintenance of backups
  • Gathering and reporting of server capacity planning data
  • Recoveries performed immediately on demand
  • Software upgrades and patching

WebLogic and Oracle Application Server consultancy

We also offer ad hoc WebLogic Server and Oracle Application Server consultancy services.

Frequently Asked Questions

We believe in prevention rather than cure. Our proactive and continual monitoring regime ensures that outages are extremely rare.
We will use whatever remote access technology is available at your site. Our clients typically use Point-to-Site VPN (Virtual Private Networks) clients, Site-to-Site VPNs, SSL (Secure Sockets Layer) VPNs, SSH (Secure Shell) and Password Token technologies to ensure that we can access client servers securely, reliably and quickly.
Our team is ready to take your call. Your call will be immediately passed to an appropriate database support consultant. We guarantee a technical response within 15 minutes. In practice you will receive an immediate technical response if you call us.
All maintenance tasks are performed at times that suit you. We perform out-of-hours work as required. We are a 24/7 business.
We support all versions, old and new.
Yes. All our support consultants are trained in a range of WebLogic Server/Oracle Application Server recovery scenarios, and our fast recovery service is included in the price of all packages.
All our consultants are based in the UK, within our Edinburgh and Greenwich support centres. When issues with UK-based clients' databases cannot be resolved remotely, we will travel to the client site to fix the problem.
Yes. All our packages are flexible to meet clients' individual needs.
All maintenance tasks performed are fully documented, and this documentation is available on request. Details of all maintenance tasks performed is also included in our periodic reports.
Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.
By default we invoice monthly, one month in arrears. Alternative payment terms are available on request.

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