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IFS Database Support

IFS Database Support

Our IFS Applications database support packages deliver Oracle database management that is tailor-made for IFS Applications customers.

We are IFS Partners, and come recommended by IFS UK. We have specialist IFS knowledge, and understand what configuration options are recommended and supported by IFS. Our close relationship with IFS also enables us to liaise directly with them on your behalf.

Pro DBA – IFS Applications experts

IFS Oracle database support packages – typically included services:

  • Direct access to our Oracle DBAs for your IFS Applications support staff and/or partners
  • Unlimited IFS development and test Oracle database refreshes
  • Immediate technical response to database issues
  • Database tuning assistance and advice
  • Database continual monitoring and manual daily checks
  • Oracle Database software patching and upgrades
  • Out-of-hours scheduled database maintenance
  • Capacity planning and service reporting
  • Initial comprehensive health check review, including delivery of detailed technical report
  • Dedicated account manager, and fully managed service
  • Service level agreement, guaranteeing service scope and response times

Oracle database support expertise

We are Oracle Database Specialized Partners, an endorsement by Oracle Corporation that illustrates our Oracle database support credentials.

IFS-specific database knowledge

Our Oracle database administrators are all experienced in supporting IFS back-end databases, and will apply their IFS-specific knowledge to your environment.

IFS customers

We have far more IFS customers than any other UK consultancy. We support IFS clients in the Agronomy, Defence, Electronics, Engineering and Construction, Food and Drink, Logistics, Manufacturing, Services and Utilities sectors, amongst others. Client references are available – please just ask.

IFS Support fast-track

We have direct access to resources within IFS Support, to help quickly resolve IFS-specific issues.

IFS Applications support

We also offer a Managed IFS Applications support service, which includes IFS Applications monitoring and IFS Applications release management. Please contact us for further details.

"Thank you for sorting this out, fantastic – I’ve just had a very happy client on the phone to say thanks"

IT Director, IT Services provider

"I'm really impressed with the Pro DBA team, response times are amazing and very much appreciated"

IT Manager, UK Public Sector organisation

"Pro DBA's service has always been excellent!"

IT Manager, UK University

"Can I thank all your guys for their help this week? They have worked tirelessly to get these releases into the system"

IT Director, Automotive company

"Many thanks for your help. Excellent, much appreciated!"

Head of IT Services, UK College

"Your out-of-hours DBA support is first class"

IT Manager, Derivatives Broker

"Quick note, I’m always impressed with your service. Thanks again for everything you do."

CEO, London-based ISP

"I really appreciate all the time and effort taken to make my visit and the upgrade operation from pre-upgrade tasks, during upgrade tasks, post upgrade tasks and upgrade performance issues pleasurable"

IT Manager, Sovereign wealth fund

"What a great display on your skills!"

IT Director, Healthcare products company

"Pro DBA are great!"

Chief Software Officer, Telecoms company

"We are very happy with the service you are providing"

IT Director, Healthcare products company

"Have to say a big thanks to your teams for the support and works they have been providing. Both client and us are very pleased"

Senior Services Consultant, IT Services company

"Thank you to you and your team for the fantastic job you have done in supporting us over the last week - it is much appreciated"

Director, NHS Trust

"I just wanted to pass on my thanks to Pro DBA for the support they give us. The team are fantastic to work with and are making us far more proactive"

Head of IT, Corporate Law firm

"I had an urgent issue with one of my customers. I called the office directly and spoke with your consultant, who was extremely helpful and responded straight away. I wanted to highlight this to you as a positive first experience of using your services by myself and my customer"

Account Manager, Global ERP vendor

"10/10 for your consultant. His response time and knowledge has been right on point. I'm glad to have you guys on board, and brilliant timing!"

IT Manager, Metals and Mining company

"Our system seems to be operating well on the new virtual server. Many thanks for your support. I have let our managers know we have received excellent service from you"

Business Analyst, Pharmaceuticals company

"I just wanted to thank Pro DBA on our behalf. They’ve cracked our indexing problem resulting in a huge increase in performance. Well done, and thanks again."

IT Manager, Global Environmental Services provider

"Your consultant is a legend!"

Head of IT, Investment Services company

Thank you again for your help with the CRM SQL migration. I got really good feedback about how much you helped. I was really impressed by how you did not take any nonsense and gave the best solutions for the migration and supportability. It’s obvious you’re knowledgeable and passionate about your work and it has been a pleasure to have you as part of the project team.

Project Manager, Global Telecoms company

"I just wanted to say that during my near 13 years here, it has been a pleasure dealing with all at Pro DBA. The support, guidance and willingness to help has always been at the highest level"

IT Manager, Global Telecoms company

"Can you personally thank the Oracle team for me? We really do appreciate their expertise and advice"

Service Desk, IT Services provider

"We continue to be incredibly impressed by the Pro DBA service. We often hold you up to other suppliers of what good should feel like"

IT Director, Agronomy company

"I would like to thank Pro DBA for the professional work in setting up the databases. We would recommend your services and we are looking to using your company [more] in the future. We look forward to working with you again."

Senior Systems Engineer, Pharmaceuticals company

"You're worth your weight in gold!"

IT Sponsor, Agronomy company