Public sector health trust – Database 24-hour support
When an NHS health trust had a short notice requirement for round-the-clock Oracle database support, they turned to Pro DBA for a cost effective solution.
An Urgent Requirement
Staff departures left our client without the skills and experience required to support a number of Oracle databases, some of them critical to the trust. A managed solution was required at short notice to provide high quality remote Oracle support and maintenance.
Processes and standards were required to ensure that the trust’s very stringent uptime requirements were fulfilled, while delivering best value for money.
The Delivered Solution
Pro DBA was able to act quickly without compromising quality or value. A comprehensive proposal and a sample contract were both issued on the same day that the trust’s requirements were outlined.
A senior Pro DBA Oracle consultant was deployed on-site quickly, so that site knowledge could be gained and documented before departing staff members’ notice periods expired.
Pro DBA’s delivered solution includes continual monitoring, proactive maintenance, tuning and issue resolution. Service quality is contractually guaranteed by a clearly presented service level agreement.
Our client’s IT staff can now focus on other areas, safe in the knowledge that their databases are being managed and monitored 24 hours a day, 365 days a year.
In-depth Industry Experience For A Low Cost
The trust regularly draws upon Pro DBA’s technical knowledge for strategic direction. Advice is freely given, based upon Pro DBA consultants’ many years of industry experience across the whole Oracle product set.
Key systems were running on Tru64, but since engaging Pro DBA our client has introduced Oracle Enterprise Linux servers to cut support and maintenance costs.
The trust has benefited from the fully inclusive nature of their support contract, with Pro DBA consultants performing server migrations and database upgrades for no additional charge. Pro DBA’s project management skills, coupled with a willingness to engage with application vendors, client management and users ensures that work is always completed successfully and on time.
Part Of The Team
Pro DBA believes that specialist site knowledge is an essential factor in delivering high quality support. Our clients are given direct telephone and email access to consultants assigned specifically to their contract, as well as access to our online helpdesk system for ticket tracking and management. This enables Pro DBA to seamlessly integrate with each client’s support team.
Knowledge sharing mechanisms are in place within Pro DBA to guarantee continuity and quality of service throughout client engagements.
Our client was so impressed with Pro DBA’s responsiveness, knowledge and experience, that this short term assignment was soon turned into a long term relationship.
Today the trust continues to enjoy Pro DBA’s comprehensive remote support solution for less than the cost of a full-time database administrator.