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Case Studies

NHS Trust

Public sector health trust – Database 24-hour support

When an NHS health trust had a short notice requirement for round-the-clock Oracle database support, they turned to Pro DBA for a cost effective solution.

An Urgent Requirement

Staff departures left our client without the skills and experience required to support a number of Oracle databases, some of them critical to the trust. A managed solution was required at short notice to provide high quality remote Oracle support and maintenance.

Processes and standards were required to ensure that the trust’s very stringent uptime requirements were fulfilled, while delivering best value for money.

The Delivered Solution

Pro DBA was able to act quickly without compromising quality or value. A comprehensive proposal and a sample contract were both issued on the same day that the trust’s requirements were outlined.

A senior Pro DBA Oracle consultant was deployed on-site quickly, so that site knowledge could be gained and documented before departing staff members’ notice periods expired.

Pro DBA’s delivered solution includes continual monitoring, proactive maintenance, tuning and issue resolution. Service quality is contractually guaranteed by a clearly presented service level agreement.

Our client’s IT staff can now focus on other areas, safe in the knowledge that their databases are being managed and monitored 24 hours a day, 365 days a year.

In-depth Industry Experience For A Low Cost

The trust regularly draws upon Pro DBA’s technical knowledge for strategic direction. Advice is freely given, based upon Pro DBA consultants’ many years of industry experience across the whole Oracle product set.

Key systems were running on Tru64, but since engaging Pro DBA our client has introduced Oracle Enterprise Linux servers to cut support and maintenance costs.

The trust has benefited from the fully inclusive nature of their support contract, with Pro DBA consultants performing server migrations and database upgrades for no additional charge. Pro DBA’s project management skills, coupled with a willingness to engage with application vendors, client management and users ensures that work is always completed successfully and on time.

Part Of The Team

Pro DBA believes that specialist site knowledge is an essential factor in delivering high quality support. Our clients are given direct telephone and email access to consultants assigned specifically to their contract, as well as access to our online helpdesk system for ticket tracking and management. This enables Pro DBA to seamlessly integrate with each client’s support team.

Knowledge sharing mechanisms are in place within Pro DBA to guarantee continuity and quality of service throughout client engagements.

The Future

Our client was so impressed with Pro DBA’s responsiveness, knowledge and experience, that this short term assignment was soon turned into a long term relationship.

Today the trust continues to enjoy Pro DBA’s comprehensive remote support solution for less than the cost of a full-time database administrator.

"We continue to be incredibly impressed by the Pro DBA service. We often hold you up to other suppliers of what good should feel like"

IT Director, Agronomy company

"Thank you for sorting this out, fantastic – I’ve just had a very happy client on the phone to say thanks"

IT Director, IT Services provider

"Pro DBA's service has always been excellent!"

IT Manager, UK University

"Can I thank all your guys for their help this week? They have worked tirelessly to get these releases into the system"

IT Director, Automotive company

"We are very happy with the service you are providing"

IT Director, Healthcare products company

"Thank you to you and your team for the fantastic job you have done in supporting us over the last week - it is much appreciated"

Director, NHS Trust

"Many thanks for your help. Excellent, much appreciated!"

Head of IT Services, UK College

"Our system seems to be operating well on the new virtual server. Many thanks for your support. I have let our managers know we have received excellent service from you"

Business Analyst, Pharmaceuticals company

"I just wanted to thank Pro DBA on our behalf. They’ve cracked our indexing problem resulting in a huge increase in performance. Well done, and thanks again."

IT Manager, Global Environmental Services provider

"You're worth your weight in gold!"

IT Sponsor, Agronomy company

"I had an urgent issue with one of my customers. I called the office directly and spoke with your consultant, who was extremely helpful and responded straight away. I wanted to highlight this to you as a positive first experience of using your services by myself and my customer"

Account Manager, Global ERP vendor

"I just wanted to say that during my near 13 years here, it has been a pleasure dealing with all at Pro DBA. The support, guidance and willingness to help has always been at the highest level"

IT Manager, Global Telecoms company

"I'm really impressed with the Pro DBA team, response times are amazing and very much appreciated"

IT Manager, UK Public Sector organisation

"Can you personally thank the Oracle team for me? We really do appreciate their expertise and advice"

Service Desk, IT Services provider

"Pro DBA are great!"

Chief Software Officer, Telecoms company

"I just wanted to pass on my thanks to Pro DBA for the support they give us. The team are fantastic to work with and are making us far more proactive"

Head of IT, Corporate Law firm

Thank you again for your help with the CRM SQL migration. I got really good feedback about how much you helped. I was really impressed by how you did not take any nonsense and gave the best solutions for the migration and supportability. It’s obvious you’re knowledgeable and passionate about your work and it has been a pleasure to have you as part of the project team.

Project Manager, Global Telecoms company

"I really appreciate all the time and effort taken to make my visit and the upgrade operation from pre-upgrade tasks, during upgrade tasks, post upgrade tasks and upgrade performance issues pleasurable"

IT Manager, Sovereign wealth fund

"Quick note, I’m always impressed with your service. Thanks again for everything you do."

CEO, London-based ISP

"Have to say a big thanks to your teams for the support and works they have been providing. Both client and us are very pleased"

Senior Services Consultant, IT Services company

"Your out-of-hours DBA support is first class"

IT Manager, Derivatives Broker

"Your consultant is a legend!"

Head of IT, Investment Services company

"I would like to thank Pro DBA for the professional work in setting up the databases. We would recommend your services and we are looking to using your company [more] in the future. We look forward to working with you again."

Senior Systems Engineer, Pharmaceuticals company

"10/10 for your consultant. His response time and knowledge has been right on point. I'm glad to have you guys on board, and brilliant timing!"

IT Manager, Metals and Mining company

"What a great display on your skills!"

IT Director, Healthcare products company