When a construction company urgently needed IFS go-live assistance, Pro DBA quickly stepped in to help.
A looming IFS Applications go-live left our client in urgent need of IFS database clones/refreshes.
The initial service scope, process and engagement terms were agreed during a same-day meeting, and we got started right away. We quickly signed off compliance agreements to prevent hold-ups too.
The live-to-test database refresh process was fully scripted, allowing client staff to run subsequent clones with minimal technical knowledge. Our scripts took account of the client’s use of Oracle Data Guard on both live and test databases (post-clone standby rebuilds were required).
Comprehensive health checks of all primary and standby databases involved were carried out initially, and standby configuration anomalies were explained to the client with resolution and monitoring advice.
Our refresh process was scripted to make it robust, reliable and repeatable. Rigorous testing took place before we handed over the scripts with clear documentation.
Though this was an ad hoc engagement, experienced consultants from our Oracle and IFS teams remained available to support the solution and answer questions following handover.
The client was so pleased with our work that they asked us to run clones and patch their environments to the latest IFS release. We did this on the same day the request was received.
Our client was so impressed with our responsiveness and IFS Applications expertise that this ad hoc assignment quickly led to an IFS support contract spanning five environments.
We look forward to continuing our great working relationship with the client’s team.
"Can you personally thank the Oracle team for me? We really do appreciate their expertise and advice"Service Desk, IT Services provider
"Our system seems to be operating well on the new virtual server. Many thanks for your support. I have let our managers know we have received excellent service from you"Business Analyst, Pharmaceuticals company
Thank you again for your help with the CRM SQL migration. I got really good feedback about how much you helped. I was really impressed by how you did not take any nonsense and gave the best solutions for the migration and supportability. It’s obvious you’re knowledgeable and passionate about your work and it has been a pleasure to have you as part of the project team.Project Manager, Global Telecoms company
"You're worth your weight in gold!"IT Sponsor, Agronomy company
"Many thanks for your help. Excellent, much appreciated!"Head of IT Services, UK College
"10/10 for your consultant. His response time and knowledge has been right on point. I'm glad to have you guys on board, and brilliant timing!"IT Manager, Metals and Mining company
"We are very happy with the service you are providing"IT Director, Healthcare products company
"I just wanted to thank Pro DBA on our behalf. They’ve cracked our indexing problem resulting in a huge increase in performance. Well done, and thanks again."IT Manager, Global Environmental Services provider
"Pro DBA's service has always been excellent!"IT Manager, UK University
"What a great display on your skills!"IT Director, Healthcare products company
"Quick note, I’m always impressed with your service. Thanks again for everything you do."CEO, London-based ISP
"We continue to be incredibly impressed by the Pro DBA service. We often hold you up to other suppliers of what good should feel like"IT Director, Agronomy company
"Your out-of-hours DBA support is first class"IT Manager, Derivatives Broker
"I really appreciate all the time and effort taken to make my visit and the upgrade operation from pre-upgrade tasks, during upgrade tasks, post upgrade tasks and upgrade performance issues pleasurable"IT Manager, Sovereign wealth fund
"Thank you to you and your team for the fantastic job you have done in supporting us over the last week - it is much appreciated"Director, NHS Trust
"I had an urgent issue with one of my customers. I called the office directly and spoke with your consultant, who was extremely helpful and responded straight away. I wanted to highlight this to you as a positive first experience of using your services by myself and my customer"Account Manager, Global ERP vendor
"I just wanted to pass on my thanks to Pro DBA for the support they give us. The team are fantastic to work with and are making us far more proactive"Head of IT, Corporate Law firm
"Thank you for sorting this out, fantastic – I’ve just had a very happy client on the phone to say thanks"IT Director, IT Services provider
"Can I thank all your guys for their help this week? They have worked tirelessly to get these releases into the system"IT Director, Automotive company
"Your consultant is a legend!"Head of IT, Investment Services company
"Pro DBA are great!"Chief Software Officer, Telecoms company
"I'm really impressed with the Pro DBA team, response times are amazing and very much appreciated"IT Manager, UK Public Sector organisation
"Have to say a big thanks to your teams for the support and works they have been providing. Both client and us are very pleased"Senior Services Consultant, IT Services company
"I would like to thank Pro DBA for the professional work in setting up the databases. We would recommend your services and we are looking to using your company [more] in the future. We look forward to working with you again."Senior Systems Engineer, Pharmaceuticals company
"I just wanted to say that during my near 13 years here, it has been a pleasure dealing with all at Pro DBA. The support, guidance and willingness to help has always been at the highest level"IT Manager, Global Telecoms company
Type above, then press return to search