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Case Studies

Construction Company

Construction company – IFS Applications support

When a construction company urgently needed IFS go-live assistance, Pro DBA quickly stepped in to help.

An Urgent Requirement

A looming IFS Applications go-live left our client in urgent need of IFS database clones/refreshes.

The initial service scope, process and engagement terms were agreed during a same-day meeting, and we got started right away. We quickly signed off compliance agreements to prevent hold-ups too.

The Delivered Solution

The live-to-test database refresh process was fully scripted, allowing client staff to run subsequent clones with minimal technical knowledge. Our scripts took account of the client’s use of Oracle Data Guard on both live and test databases (post-clone standby rebuilds were required).

Best-Practice Delivery

Comprehensive health checks of all primary and standby databases involved were carried out initially, and standby configuration anomalies were explained to the client with resolution and monitoring advice.

Our refresh process was scripted to make it robust, reliable and repeatable. Rigorous testing took place before we handed over the scripts with clear documentation.

Though this was an ad hoc engagement, experienced consultants from our Oracle and IFS teams remained available to support the solution and answer questions following handover.

The client was so pleased with our work that they asked us to run clones and patch their environments to the latest IFS release. We did this on the same day the request was received.

The Future

Our client was so impressed with our responsiveness and IFS Applications expertise that this ad hoc assignment quickly led to an IFS support contract spanning five environments.

We look forward to continuing our great working relationship with the client’s team.

"I just wanted to thank Pro DBA on our behalf. They’ve cracked our indexing problem resulting in a huge increase in performance. Well done, and thanks again."

IT Manager, Global Environmental Services provider

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IT Director, Healthcare products company

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Head of IT Services, UK College

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IT Director, Agronomy company

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IT Manager, UK Public Sector organisation

Thank you again for your help with the CRM SQL migration. I got really good feedback about how much you helped. I was really impressed by how you did not take any nonsense and gave the best solutions for the migration and supportability. It’s obvious you’re knowledgeable and passionate about your work and it has been a pleasure to have you as part of the project team.

Project Manager, Global Telecoms company

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Director, NHS Trust

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IT Manager, Derivatives Broker

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IT Director, Healthcare products company

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IT Manager, Metals and Mining company

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IT Director, IT Services provider

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Business Analyst, Pharmaceuticals company

"Pro DBA's service has always been excellent!"

IT Manager, UK University

"Quick note, I’m always impressed with your service. Thanks again for everything you do."

CEO, London-based ISP

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IT Sponsor, Agronomy company

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IT Director, Automotive company

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Account Manager, Global ERP vendor

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Head of IT, Investment Services company

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Head of IT, Corporate Law firm

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Chief Software Officer, Telecoms company

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Senior Systems Engineer, Pharmaceuticals company

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IT Manager, Sovereign wealth fund

"I just wanted to say that during my near 13 years here, it has been a pleasure dealing with all at Pro DBA. The support, guidance and willingness to help has always been at the highest level"

IT Manager, Global Telecoms company