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MoD Contractor

Defence Organisation – Managed IFS Solution

When a Ministry of Defence contractor needed their IFS Applications ERP implementation supported 24/7 by UK-based EU nationals, Pro DBA worked with IFS UK to deliver a perfect-fit solution.

The Delivered Solution

Microsoft’s Azure public cloud platform was selected to host our client’s IFS Applications solution. IFS UK worked with our client to fine-tune their requirements, then proposed a solution based on Pro DBA’s 24/7 Oracle Database and IFS Applications support packages. Pro DBA also provides Azure and Windows management to this client, with IFS’s own product support contributing to form a complete support solution.

Managed IFS Applications Support

Our IFS Applications Support solution includes IFS release management. Patches delivered by IFS are deployed to managed instances by our skilled IFS engineers within timescales agreed with the customer.

The service includes seamless integration with IFS product support, robust configuration control and fully documented deployment reports. Our full end-to-end database cloning and reconfiguration service is also included to keep instances up to date.

Compliance Covered

The client required all supporting staff to be UK-based EU nationals. Our support staff also needed to be security checked, a stipulation easily satisfied, as all Pro DBA support consultants are BPSS, DBS and credit-checked as standard.

Delivering the Goods

We work closely with IFS UK to deliver a fast and reliable service to this customer. Whether a critical release needs to be deployed across environments at short notice or a database issue requires attention, Pro DBA are always on hand to deliver.

"Can I thank all your guys for their help this week? They have worked tirelessly to get these releases into the system"

IT Director, Automotive company

"Our system seems to be operating well on the new virtual server. Many thanks for your support. I have let our managers know we have received excellent service from you"

Business Analyst, Pharmaceuticals company

"I really appreciate all the time and effort taken to make my visit and the upgrade operation from pre-upgrade tasks, during upgrade tasks, post upgrade tasks and upgrade performance issues pleasurable"

IT Manager, Sovereign wealth fund

"Your out-of-hours DBA support is first class"

IT Manager, Derivatives Broker

"I'm really impressed with the Pro DBA team, response times are amazing and very much appreciated"

IT Manager, UK Public Sector organisation

"I just wanted to say that during my near 13 years here, it has been a pleasure dealing with all at Pro DBA. The support, guidance and willingness to help has always been at the highest level"

IT Manager, Global Telecoms company

"Quick note, I’m always impressed with your service. Thanks again for everything you do."

CEO, London-based ISP

"Thank you to you and your team for the fantastic job you have done in supporting us over the last week - it is much appreciated"

Director, NHS Trust

"You're worth your weight in gold!"

IT Sponsor, Agronomy company

"I had an urgent issue with one of my customers. I called the office directly and spoke with your consultant, who was extremely helpful and responded straight away. I wanted to highlight this to you as a positive first experience of using your services by myself and my customer"

Account Manager, Global ERP vendor

"What a great display on your skills!"

IT Director, Healthcare products company

"Pro DBA are great!"

Chief Software Officer, Telecoms company

"We are very happy with the service you are providing"

IT Director, Healthcare products company

"I would like to thank Pro DBA for the professional work in setting up the databases. We would recommend your services and we are looking to using your company [more] in the future. We look forward to working with you again."

Senior Systems Engineer, Pharmaceuticals company

"We continue to be incredibly impressed by the Pro DBA service. We often hold you up to other suppliers of what good should feel like"

IT Director, Agronomy company

"Have to say a big thanks to your teams for the support and works they have been providing. Both client and us are very pleased"

Senior Services Consultant, IT Services company

"10/10 for your consultant. His response time and knowledge has been right on point. I'm glad to have you guys on board, and brilliant timing!"

IT Manager, Metals and Mining company

"I just wanted to thank Pro DBA on our behalf. They’ve cracked our indexing problem resulting in a huge increase in performance. Well done, and thanks again."

IT Manager, Global Environmental Services provider

"Can you personally thank the Oracle team for me? We really do appreciate their expertise and advice"

Service Desk, IT Services provider

"Many thanks for your help. Excellent, much appreciated!"

Head of IT Services, UK College

"Pro DBA's service has always been excellent!"

IT Manager, UK University

Thank you again for your help with the CRM SQL migration. I got really good feedback about how much you helped. I was really impressed by how you did not take any nonsense and gave the best solutions for the migration and supportability. It’s obvious you’re knowledgeable and passionate about your work and it has been a pleasure to have you as part of the project team.

Project Manager, Global Telecoms company

"Thank you for sorting this out, fantastic – I’ve just had a very happy client on the phone to say thanks"

IT Director, IT Services provider

"I just wanted to pass on my thanks to Pro DBA for the support they give us. The team are fantastic to work with and are making us far more proactive"

Head of IT, Corporate Law firm

"Your consultant is a legend!"

Head of IT, Investment Services company