Latest Cloud News

Latest Blog News

Latest Uncategorised News

Latest Oracle News

Latest SQL News

Latest IFS News

Explore Oracle Services

Oracle Support

We provide fully managed Oracle support to clients of all sizes in all industry sectors, and can complement in-house DBAs.

We also provide ad hoc and holiday/sickness Oracle database support cover. Our Oracle support services are flexible and configurable for your needs.

Oracle support

Immediate, direct access to experienced Oracle DBAs in the UK

Our consultants are Oracle Certified Professionals, and we support a diverse range of environment types. Our experience spans Oracle Enterprise Edition and Oracle Standard Edition Two on all Windows, Linux and UNIX platforms.

We are Oracle Database Specialized Oracle partners, an Oracle Corporation endorsement of our Oracle database technical credentials.

We have specialist experience of the following products and features:

  • Oracle Real Application Clusters (RAC) on Enterprise Edition and Standard Edition Two
  • Oracle Fail Safe
  • Data Guard standby databases
  • Manual physical standby and logical standby databases (our reliable log management scripts are available for your use)
  • Oracle Advanced Replication

Our Oracle support services are proactive, thanks to our dual-pronged monitoring approach (we use our in-house developed solution and a third party Application Performance Monitoring tool in tandem) and our focus on preventative maintenance. Our database engineers actively monitor client systems 24/7 from our Edinburgh support office, and they’re always ready to take your calls.

We’re ITIL and ISO standards compliant, and our consultants are BPSS and DBS checked for your safety.

Regular customer surveys tell us our clients are delighted with our service quality and often recommend us to others.

Frequently Asked Questions

We believe in prevention rather than cure. Our proactive and continual monitoring regime ensures that outages are extremely rare.
We will use whatever remote access technology is available at your site. Our clients typically use Point-to-Site VPN (Virtual Private Networks) clients, Site-to-Site VPNs, SSL (Secure Sockets Layer) VPNs, and Password Token technologies to ensure that we can access client servers securely, reliably and quickly.
Our team is ready to take your call. Your call will be immediately passed to an appropriate database support consultant. We guarantee a technical response within 15 minutes. In practice you will receive an immediate technical response if you call us.
All maintenance tasks are performed at times that suit you. We perform out-of-hours work as required. We are a 24/7 business.
We support all Oracle versions, from Oracle 7 to Oracle 21c. We understand that some clients run older versions due to application support constraints, and are happy to support these older versions. We perform upgrades and patches on agreement with the client.
Yes. All our database support consultants are trained in a range of database recovery scenarios, and our fast recovery service is included in the price.
All our consultants are based in the UK, within our Edinburgh and Greenwich support centres. When issues with UK-based clients' databases cannot be resolved remotely, we will travel to the client site to fix the problem.
Yes. All our packages are flexible to meet clients' individual needs.
All maintenance tasks performed are fully documented, and this documentation is available on request.
Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.
By default we invoice monthly, one month in arrears. Alternative payment terms are available on request.

"Many thanks for your help. Excellent, much appreciated!"

Head of IT Services, UK College

"We are very happy with the service you are providing"

IT Director, Healthcare products company

"Have to say a big thanks to your teams for the support and works they have been providing. Both client and us are very pleased"

Senior Services Consultant, IT Services company

"I'm really impressed with the Pro DBA team, response times are amazing and very much appreciated"

IT Manager, UK Public Sector organisation

"I had an urgent issue with one of my customers. I called the office directly and spoke with your consultant, who was extremely helpful and responded straight away. I wanted to highlight this to you as a positive first experience of using your services by myself and my customer"

Account Manager, Global ERP vendor

"Can I thank all your guys for their help this week? They have worked tirelessly to get these releases into the system"

IT Director, Automotive company

"I just wanted to thank Pro DBA on our behalf. They’ve cracked our indexing problem resulting in a huge increase in performance. Well done, and thanks again."

IT Manager, Global Environmental Services provider

"Our system seems to be operating well on the new virtual server. Many thanks for your support. I have let our managers know we have received excellent service from you"

Business Analyst, Pharmaceuticals company

"You're worth your weight in gold!"

IT Sponsor, Agronomy company

"Can you personally thank the Oracle team for me? We really do appreciate their expertise and advice"

Service Desk, IT Services provider

"Your consultant is a legend!"

Head of IT, Investment Services company

"Pro DBA's service has always been excellent!"

IT Manager, UK University

"I just wanted to pass on my thanks to Pro DBA for the support they give us. The team are fantastic to work with and are making us far more proactive"

Head of IT, Corporate Law firm

"What a great display on your skills!"

IT Director, Healthcare products company

"We continue to be incredibly impressed by the Pro DBA service. We often hold you up to other suppliers of what good should feel like"

IT Director, Agronomy company

"Quick note, I’m always impressed with your service. Thanks again for everything you do."

CEO, London-based ISP

"I just wanted to say that during my near 13 years here, it has been a pleasure dealing with all at Pro DBA. The support, guidance and willingness to help has always been at the highest level"

IT Manager, Global Telecoms company

"Thank you to you and your team for the fantastic job you have done in supporting us over the last week - it is much appreciated"

Director, NHS Trust

"I really appreciate all the time and effort taken to make my visit and the upgrade operation from pre-upgrade tasks, during upgrade tasks, post upgrade tasks and upgrade performance issues pleasurable"

IT Manager, Sovereign wealth fund

"Thank you for sorting this out, fantastic – I’ve just had a very happy client on the phone to say thanks"

IT Director, IT Services provider

"I would like to thank Pro DBA for the professional work in setting up the databases. We would recommend your services and we are looking to using your company [more] in the future. We look forward to working with you again."

Senior Systems Engineer, Pharmaceuticals company

"Pro DBA are great!"

Chief Software Officer, Telecoms company

Thank you again for your help with the CRM SQL migration. I got really good feedback about how much you helped. I was really impressed by how you did not take any nonsense and gave the best solutions for the migration and supportability. It’s obvious you’re knowledgeable and passionate about your work and it has been a pleasure to have you as part of the project team.

Project Manager, Global Telecoms company

"10/10 for your consultant. His response time and knowledge has been right on point. I'm glad to have you guys on board, and brilliant timing!"

IT Manager, Metals and Mining company

"Your out-of-hours DBA support is first class"

IT Manager, Derivatives Broker