Explore Oracle Services
Oracle Support
We provide fully managed Oracle support to clients of all sizes in all industry sectors, and can complement in-house DBAs.
We also provide ad hoc and holiday/sickness Oracle database support cover. Our Oracle support services are flexible and configurable for your needs.
Oracle support
Immediate, direct access to experienced Oracle DBAs in the UK
Our consultants are Oracle Certified Professionals, and we support a diverse range of environment types. Our experience spans Oracle Enterprise Edition and Oracle Standard Edition Two on all Windows, Linux and UNIX platforms.
We are Oracle Database Specialized Oracle partners, an Oracle Corporation endorsement of our Oracle database technical credentials.
We have specialist experience of the following products and features:
- Oracle Real Application Clusters (RAC) on Enterprise Edition and Standard Edition Two
- Oracle Fail Safe
- Data Guard standby databases
- Manual physical standby and logical standby databases (our reliable log management scripts are available for your use)
- Oracle Advanced Replication
Our Oracle support services are proactive, thanks to our dual-pronged monitoring approach (we use our in-house developed solution and a third party Application Performance Monitoring tool in tandem) and our focus on preventative maintenance. Our database engineers actively monitor client systems 24/7 from our Edinburgh support office, and they’re always ready to take your calls.
We’re ITIL and ISO standards compliant, and our consultants are BPSS and DBS checked for your safety.
Regular customer surveys tell us our clients are delighted with our service quality and often recommend us to others.
Frequently Asked Questions
We believe in prevention rather than cure. Our proactive and continual monitoring regime ensures that outages are extremely rare.
We will use whatever remote access technology is available at your site. Our clients typically use Point-to-Site VPN (Virtual Private Networks) clients, Site-to-Site VPNs, SSL (Secure Sockets Layer) VPNs, and Password Token technologies to ensure that we can access client servers securely, reliably and quickly.
Our team is ready to take your call. Your call will be immediately passed to an appropriate database support consultant. We guarantee a technical response within 15 minutes. In practice you will receive an immediate technical response if you call us.
All maintenance tasks are performed at times that suit you. We perform out-of-hours work as required. We are a 24/7 business.
We support all Oracle versions, from Oracle 7 to Oracle 21c. We understand that some clients run older versions due to application support constraints, and are happy to support these older versions. We perform upgrades and patches on agreement with the client.
Yes. All our database support consultants are trained in a range of database recovery scenarios, and our fast recovery service is included in the price.
All our consultants are based in the UK, within our Edinburgh and Greenwich support centres. When issues with UK-based clients' databases cannot be resolved remotely, we will travel to the client site to fix the problem.
Yes. All our packages are flexible to meet clients' individual needs.
All maintenance tasks performed are fully documented, and this documentation is available on request.
Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.
By default we invoice monthly, one month in arrears. Alternative payment terms are available on request.
